Welcome to Cordia Complex, The Only Spot for Experiencing the Best

Shop online and get everything delivered around your schedule. We make it easy to scratch one more thing off your to-do list. Save time and stay safe.

Order from our online grocery store, our fresh and delicious food, and our elegant crafts market.

Frequently Asked Questions

How does it work?

Cordia Complex simplifies your grocery, craft shopping and food ordering: Place your order at cordiacomplex.com, choose the time slot and service (pickup or delivery) that suits you best. Our personal shoppers will prepare your order. *Preparation and delivery fees may apply. Minimum purchase required. Service available in select areas.

Is online grocery shopping available in my area?

Our online services are available in select areas. Visit the online ordering link and enter your postal code to check if you are eligible for delivery or pickup.

What are the delivery hours?

11 AM – 6 PM (Tue – Sat)

Can I get same-day pickup or delivery?

Yes

Do I have to pay more for same-day service?

Unlike some other online grocery services, Cordia Complex doesn’t charge extra for same-day service (no fee for same-day pickup). Only our regular fees apply.

How do I add more items to my cart?

Add the items to your card and increase the quantity.

Is there a minimum order amount?

If customers order $50 or less, they will be charged $10 for delivery.
If customers order between $50 or $100, they will be charged $5 for delivery.
If customers order $100 or more, they won’t be charged for delivery.
(Free Delivery)

How far in advance can I place my order?

No limitation. But for the shipment they will call the customer and will tell them the delivery charge. *For example, if someone places an order in Laval, they will call them and tell them how much it costs for delivery.

Can I cancel my order?

Yes

Are there fees for canceling my order?

Are there any quantity order limitations?

To provide our customers with the best experience and to ensure we have products available for every order, there are limits to what you can order.

Can I track my order status?

On the day of your scheduled delivery or pickup, you’ll get an email confirming your order details and the scheduled time slot you chose.

Can I refuse products when I get my order?

See Cordia Complex’s return policy for more details.

How do I pick up my order at the store?

We’ll bring your order right to your car!

Should I tip the delivery driver?

The only service fees you pay are the ones you’ve already paid as shown on your receipt. Our delivery drivers are happy to offer you the best service possible and do so with no expectation of a tip.

What payment methods are accepted?

We accept credit cards (Visa, MasterCard, and American Express) and Visa Debit. You can have more than one credit card in your saved payment methods, but you can only use one to pay for each online order.

Do I get a receipt?

On the day of your delivery or pickup, we’ll email you an electronic receipt with details about the final charges for your order. Keep a copy of this receipt for reference or any questions/issues with your order.

I don't have a credit card. Can I still shop online at cordiacomplex.com?

Credit cards and Visa Debit are the only payment methods currently accepted online.

Are the photos I see online representative of the products I'll get?

Photos used are to illustrate the product but don’t necessarily reflect the quantity selected. Refer to your Shopping Cart to see the quantity you’ve chosen.

What if there's a problem with my order after I've picked it up or after it's been delivered?

If you’re getting an error message, check the following requirements: The credit card number, name on the card , and CVV you’ve entered is a Visa/MasterCard/Amex or Visa Debit. The laptop, smartphone, etc. you’re using has a Canadian IP address. If all of the above is correct and you’re still getting an error message, connect with the bank that issued your credit card to check that the address and postal code associated with your card are correct.

Is it safe to place my online order from a public computer?

If you use a public computer, just remember to close your session once you’ve placed your order and delete your user name or password used during your session.

How do I get in touch with Cordia Complex for extra help?

There are two ways to get in touch:
Email us at

cordiacomplex2020@gmail.com

Call us at

(514) 844-5432.